Maison Reve

Returns & Exchanges

We offer a 7-day return and exchange policy, starting from the date your order is delivered.

To request a return or exchange, please contact our Customer Care team at customercare@maisonreve.co within 7 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must:

• • Be in the same condition in which it was received
• • Be unused and unworn
• • Have all original tags attached
• • Be returned in its original packaging
• • Show no signs of use, washing, damage, stains, fragrance, or alteration

Maison Reve reserves the right to decline a return or exchange if the item does not meet the above conditions.

Return & Exchange Process

Once your return or exchange request has been approved, the item will be collected by our courier and returned to our warehouse for inspection. Our team will inspect the item to ensure that it is in its original condition and meets our return requirements.

For approved exchanges, the replacement item will be arranged subject to availability.

For approved returns, we will contact you to initiate the refund process.

Collection Fee

A 100 EGP collection fee applies to all returns and exchanges. For returns, this fee will be deducted from the final refund amount. For exchanges, the fee will be collected as part of the exchange process.

Refund Method

Once your returned item has been received, inspected, and approved, you may choose to receive your refund through one of the following methods:

• • Maison Reve Account Wallet Credit — the refund amount will be credited to your Maison Reve account wallet and can be used toward future purchases.
• • Bank Transfer
• • Wallet Transfer

Please allow 5–7 business days for refunds to be processed after approval.

Sale Items

Sale items are not eligible for refunds. Sale items may only be exchanged for a different size or colour within 3 days of delivery, subject to stock availability.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered. If your item arrives damaged or defective, or if you have received an incorrect item, please contact us at customercare@maisonreve.co within 48 hours of delivery.

Please include your order number along with clear photographs of the item and the issue. Our Customer Care team will review your request and assist you with the appropriate resolution.

Requests regarding damaged, defective, or incorrect items submitted after the 48-hour period may not be eligible for a return or exchange.

Delivery Attempts

Our courier will attempt delivery a maximum of 3 times. If the order cannot be successfully delivered after three attempts, the order may be cancelled and returned to our warehouse.